Damage/Loss Claims

  • Damaged parts must be reported to us within 10 days of receipt.
  • The customer will need to and is responsible for contacting GmPartsDirect.com in order to initiate a damage or loss claim.  If damaged, please contact us here explaining the damage along with photos of the product received and the packaging.  
  • Please inspect freight shipments for damage prior to signing for them.  If damage is found please be sure it is noted on the bill of lading prior to accepting the package.  Failure to note damage on freight shipments may result in a denial of the damage claim.  When the claim is confirmed, we can order and send a replacement for the damaged merchandise. If you are present when the damaged package arrived please sign for the package and in the same screen write DMG which will indicated it was damaged upon arrival. 
  • Losses must be reported no longer than 15 days past the estimated time of shipment delivery by the carrier. You are emailed the day the shipment is sent with the tracking number and invoice. If the shipment does not arrive near the estimated time of shipping delivery please contact us within 15 days of this estimated time. Estimated times are provided by the shipping carrier. We do not guarantee estimated delivery times as this is a service solely provided by the shipping carrier.